WARRANTY POLICY
All products on the Website: https://myconcept.com.vn/ are warranted in accordance with the Company’s policy:
• The warranty is applied to:
– All MYCONCEPT brand products are guaranteed free of charge with purchase invoices for a period of 12 months from the date of order. – Only warranty accessories and materials faulty due to manufacturer’s specifications, other cases MyConcept reserves the right to refuse warranty. – Only warranty with products intact, not patched, have been repaired and purchase invoices are not erased, modified information.
• The warranty does not apply to:
– The product is broken, broken, used improperly instructions for using the product, abuse or sanitize improperly with inappropriate tools. – The product is worn due to use, elasticity, cuts, scratches due to the use process. – Products show signs of modifying their designs, or self-repair, without the manufacturer’s consent. – Product is out of warranty.
• In case of expired warranty, we are still responsible for repairing, replacing but customers must pay according to the actual cost of each detail.
• MyConcept will inspect the product and decide if customer reflection on the product is under warranty, if customer reflection is within warranty, MyConcepts will repair or replace the product. faulty. MyConcept also reserves the right to explain the product quality warranty conditions in this document.
Products needing warranty, please bring them to the reception office: Address: 6th floor, NewSkyline building, Văn Quán, Hà Đông. Hotline: 0963125993
RETURN POLICY
To ensure the absolute satisfaction of customers when purchasing at https://myconcept.com.vn/ we are ready to receive product returns and refunds within 7 days of receiving the product.
Products must be in the same condition as the original customers received, not used, not fixed screw, products are not scratched, broken, broken due to use.
Please contact us and provide photos of the products to be returned. Then send the product back to MyConcept, we will send back the goods as soon as the product was sent.
Note: MyConcept’s buying process is that customers consult information carefully before ordering. When ordering, customers need to make sure the order will receive if the product is exactly as the information provided on the Website. MyConcept does not have a form of shipping for customers to view and then decide to purchase later. Hope customers sympathize.
MyConcept is very pleased to serve you!